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Gone Away form email

clairelou25
Just joined

Hello!

Ive just moved into a temporary accommodation provided by the council and have signed up to Virgin Media for my broadband and all seemed fine, I think my equipment was due to arrive tomorrow however tonight I received an email saying they’ve received my gone away form but I didn’t send anything? 

will this affect my services? I’m keen to get my Internet set up asap. 

thanks

claire

1 REPLY 1

VM-Jon
Problem sorter

Hi @clairelou25 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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