Gone Away Form

[nfrhh]

Hi Virgin media team

I have signed up for virgin broadband last week and I received an email today about the Gone Away form.

I’m not sure what this is about or anything that I should do.

Thank you. 

[VM-Jon]

Hi @nfrhh 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full confirmation of your order, I would like to take a look at this for you and see what I can do to help. A goneaway form generally means there is already an active account at the property. In order to help I will need a little bit more detail so I will send you a private message.

Thank you

Jon