GlobalProtect & Virgin Media Broadband Connection Dropping

[SamWuE]

Hi,

I’ve been having regular issues with global protect and failing with our virgin media internet. I’ve tried resetting the routing multiple times and it seems fine when I hotspot from my phone. Any ideas?

[Client62]

I've not had issues with VPNs over the VM network.

I always connect office laptops direct to the Hub using a network cable.

[用心棒]

See if disabling Web Safe makes a difference; to disable:

• sign in here Login to My Virgin Media | Virgin Media
• select Account settings > Online security
• toggle Virus Safe and Child Safe off

FYI: if Web Safe needs to remain active on your network then  either:

• manually set an alternative DNS for devices using GlobalProtect
• allow the domains Web Safe is adversely affect

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