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Global Protect & Video Conferencing via SuperHub3

Im using my work MacBook with Global Protect 5.05 and I continually have performance issues with Video Call apps such as Google Meet and MS Teams. Calls have latency problems and my video and audio streams often have significant delay to the point of being unusable.

Super Hub 3 has standard settings

Global Protect is up to date and fully maintained by company IT 

VM BB package is 350 and has been recently tested (mulitple times) and is stable. 

All non GP devices (kids phones, other non work laptops, etc) handle Meet & Teams without issue

Video calls over Global Protect via my tethered work phone (ee) are absolutely fine. 

I'm stumped. Anyone experiencing similar?

Other advice has been to switch off SH3 firewall (yea, right) and to try modem mode (not convinced)

Thanks in advance

 

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Re: Global Protect & Video Conferencing via SuperHub3

Hello davroid1973

Thank you for your post and sorry to hear about the issue with your Macbook

Can I please if you are able to try without the Global Protect 5.05 active

You have advised that other devices work fine 

Gareth_L

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Re: Global Protect & Video Conferencing via SuperHub3

I cant switch off GP from the machine (employer security policy) however I have tried with another MacBook that doesn't have GP installed and there's no issue

Thanks, d

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Re: Global Protect & Video Conferencing via SuperHub3

Have you been able to speak to Global Protect and/or your employer regarding the issue you've been experiencing?

 

If so, what's been advised to you?

 

Kindest regards,

 

David_Bn

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