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wusong
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Gig1 problems

I have been experiencing hub4 drop connections and self reboot problem for the last few days. Not sure if they are working on something in my area (manchester, M33)? any ideas? 

Regards

Song

 

 

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tehwolf
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Re: Gig1 problems


@wusong wrote:

I have been experiencing hub4 drop connections and self reboot problem for the last few days. Not sure if they are working on something in my area (manchester, M33)? any ideas? 

 


You can find out about local service issues by calling the automated service status line on 0800 561 0061 - this line provides information about service issues down to a postcode level - if it tells you that there are no issues affecting your area then you can safely assume that you will need to contact the service desk to see if they can help.. or you can try the below to see if we can help narrow down where the issue is.. 

can you set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

Next, browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

 

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wusong
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Re: Gig1 problems

Here is the log stats:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25330750000-1.59999840.946209QAM25625
1138750000-2.70000140.366287QAM2561
2146750000-2.59999840.366287QAM2562
3154750000-2.20000140.946209QAM2563
4162750000-2.09999840.366287QAM2564
5170750000-2.09999840.946209QAM2565
6178750000-2.40000240.366287QAM2566
7186750000-2.70000140.366287QAM2567
8194750000-2.40000240.366287QAM2568
9202750000-2.00000040.366287QAM2569
10210750000-1.70000140.946209QAM25610
11218750000-1.50000040.366287QAM25611
12226750000-1.50000040.366287QAM25612
13234750000-1.70000140.366287QAM25613
14242750000-1.59999840.366287QAM25614
15250750000-1.29999940.366287QAM25615
16258750000-1.09999840.366287QAM25616
17266750000-1.50000040.366287QAM25617
18274750000-1.50000040.366287QAM25618
19282750000-1.40000240.366287QAM25619
20290750000-1.20000140.366287QAM25620
21298750000-1.00000040.366287QAM25621
22306750000-1.09999840.946209QAM25622
23314750000-1.50000040.366287QAM25623
24322750000-1.59999838.983261QAM25624
26370750000-1.09999840.366287QAM25626
27378750000-1.20000140.366287QAM25627
28386750000-1.50000040.366287QAM25628
29394750000-1.59999838.983261QAM25629
30402750000-1.50000040.366287QAM25630
31410750000-1.09999840.366287QAM25631
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wusong
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Re: Gig1 problems

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.94620900
1Locked40.3662872954628576
2Locked40.3662874488224382
3Locked40.9462093905021767
4Locked40.366287407315278
5Locked40.946209303080
6Locked40.36628720800
7Locked40.36628700
8Locked40.36628700
9Locked40.36628700
10Locked40.94620900
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.36628700
16Locked40.36628700
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked38.98326100
26Locked40.36628700
27Locked40.36628700
28Locked40.36628700
29Locked38.98326100
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked411.01219671075
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wusong
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Re: Gig1 problems

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tehwolf
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Re: Gig1 problems

nothing really wrong with the stats, though you do have a bunch of post-rs errors on a handful of channels.. need to let the BQM populate with data for the next 24h or so.. see how it looks.. 

can you also post the Upstream data and Network Log (from the same place you posted the upstream/downstream data)

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