I have recently upgraded to the latest Hub 4 and Gig1 having previously been on M200 and Hub 3.
I have a seemingly specific issue affecting devices that only support 2.4GHz WiFi... but not all devices that support only 2.4GHz. The devices are:
Garmin Fenix 5 Plus sports watch.
Denon AVR-X2200W receiver amp.
Note they worked fine on Hub 3. I also tested the watch tethered to 2.4GHz phone hotspot, which worked fine.
I can set the devices up to connect to the 2.4GHz SSID without any issue and they do connect to the router, but fail to connect to the internet. I also have a Logitech Harmony Elite which is limited to 2.4GHz and that appears to function without issue, which makes it more perplexing.
What I've tried:
Turning it off and on again. 🙂
Different SSIDs for 2.4Ghz and 5GHz.
Manually selecting channels (now set back to auto).
Disabling 5GHz to only have 2.4GHz and vice versa.
Trying different channel widths.
Trying each of the wireless modes.
All Hub settings are default other than those mentioned above (and dimmed light ring!). Problematic devices are in the same room as the Hub. No issues with 5GHz devices. Lots of phones, tablets, consoles, Echos etc. using WiFi. Also a few ethernet devices connected without issue, getting around 1Gb down / 50Mb up (main PC).
I think I've been quite thorough, but hoping I've missed something obvious! Otherwise I might have to bite the bullet, buy a separate router and run the hub in modem mode. I'd been considering a mesh network in any case.
I'm also noticing issues with the 2.4ghz wifi. Earlier on today nothing would connect to it until I restarted the hub. And I can't get any of the network features to work on my Denon receiver either AVR-X4200W.
...Pleased to hear you see 1Gig as I haven’t seen above 460mbps via Wi-Fi. Need to connect my laptop via Ethernet...
I should clarify that I definitely don't get 1Gb over WiFi, but I wasn't expecting to. I don't think the WiFi is very good at all, but it's good enough for what I need. Anything I want high bandwidth for, I use Ethernet.
You won't get 1Gb over Ethernet either, you'll cap out at around 940-960Mb
Yes and that's absolutely fine. In fact one of my main reasons for upgrade was not to get 1Gb; more interested in higher upload speed. 50Mb is still quite crap tho. I remember when I had an apartment with Hyperoptic 1Gb up and down. 😢 Uploading large videos to YouTube was a pleasure, not a chore.
...but we digress. The real issue is some gear not getting internet over WiFi. 🙂
We can see that there are some downstream power level issues that may be affecting your connection, I'll pop you over a private message now so we can pass security to confirm this and then book an engineer if needed.
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