We recently had Gig1 Fibre installed on 04/08/2020 in the PM. The engineer fitted the relevant box in the kitchen and carried out a wired test which he reported OK. Once the engineer left, we tempted to run connection testing through the various devices and have run into a whole bunch of issues.
For added context, we occupy a 3 story house, with the kitchen being on ground level. We have the main SkyQ box on the ground floor, with a mini SkyQ box on level 2. This issues we are experiencing are as follows:
SkyQ boxes keep intermittently dropping out Internet connectivity when connected to the Hub4.
WiFi on the 2.4ghz band seems to be dreadful. Standing approximately 5 foot away from the router provides download speed of 43.7Mbps. Obviously this does not translate well with devices on the first and second floor that are connecting (I have seen download speeds as low of 3Mbps.
WiFi on the 5ghz band seems to be marginally better. Download speeds when standing 5 ft away show speeds of 279Mbps at the time of writing this post (the highest I have seen it from this distance is 490Mbps). On the second floor I can see download speeds on this band of approx 150-200Mbps at the most.
There is most certainly a black spot on the first floor somehow, with either band barely reaching 80Mbps in some areas (the opposite side of the kitchen, coincidentally).
Network diagnostics on the router show that there are issues with the WiFi connections, but it doesn't provide any further information than that. I have ran through the normal, reboot, reset, hardwire testing (I would need to retest in modem mode for an accurate result as I was using speedtest.net).
Ultimately I think there may be multiple knock on issues at hand:
The line and router has been incorrectly placed (it is in the corner of the kitchen, with about 0.5m clearance space between a wall and a cabinet). We cannot move this router as the cable provided is not long enough. In my view I feel it should have been placed on the first floor where there were less obstacles and the router could even distribute the WiFi.
The engineer did not test the WiFi signal around the house for any black spots and thus this issue wasn't found out until we manually had to update the devices.
I also have seen countless threads regarding compatibility issues between SkyQ and non Sky routers, so it looks like I'm in a world of hurt there.
To be honest, I'm not impressed by the drop in speeds of connectivity as I'm receiving nowhere near what was advertised - however this could just be teething issues. Should the speeds (especially across the 2.4ghz band) drop off that significantly so close to the hub 4 router?
Please let me know your thoughts and whether you require any further information.
EDIT: I think this should have been posted in the "Speed" forum. Please move if you feel its acceptable.
We have had an engineer attend this morning to relocate the router. Unfortunately testing has shown that the speeds have not improved. At the time of writing, the speeds are as follows when standing directly next to the SH4 router:
Ethernet connection to a Gigabit Ethernet port
Energy Efficient Ethernet has been switched off in Device Manager. BIOS has no limit set on the port.
Download: 520 Mbps
Upload: 47.2 Mbps
Latency: 21 ms
Jitters: 3.4 ms
Packet loss: N/A
Wireless (5 Ghz) tested on a S20 Ultra
Download: 326 Mbps
Latency: 25.4 ms
Jitter: 2.88 ms
Wireless (2.4 Ghz) tested on a S20 Ultra
Download: 84.5 Mbps
Upload: 46.1 Mbps
Latency: 28.9 ms
Jitter: 5.52 ms
These speeds are approximately halved when stood approximately 10 ft away from the router. The engineer carried out similar tests and received similar results. We also ran a network diagnostics test which returned errors with "WiFi connections".
The engineer came to two conclusions:
The router may be faulty and will need to be replaced. Apparently I need to arrange this?
We require wireless boosters. Again this is something I need to arrange?