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Getting worse daily

Super Hub 3 reboots / resets itself frequently daily  before this happens speed drops to nearly nothing I’m doing factory reset just to get it back  it has been like this for over 2 weeks.I have seen a thread that many people have had this problem and appears to be an outside connection issueI im having to pin hole reset daily and I cannot continue like this.

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Message 2 of 15
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Re: Getting worse daily

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can check from the stats if there is a local issue with your connection.

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Message 3 of 15
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Re: Getting worse daily

When I click the link it takes me to a box with confirm your language.English click next,welcome  box please log in.There is in nothing else I can do from there.Im using iPhone any ideas

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Re: Getting worse daily

Ah!

You've never logged into the router before. On the base of the router should be the default password. Once entered you must change the password to something rememberable.

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Message 5 of 15
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Re: Getting worse daily

Okay thanks I’ve done that but I’m getting the same as beforeChoose your language box ??

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Re: Getting worse daily

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13307500001.440256 qam25
22587500000.740256 qam16
32667500000.540256 qam17
42747500001.440256 qam18
52827500001.240256 qam19
62907500001.540256 qam20
72987500001.440256 qam21
83067500001.240256 qam22
93147500000.740256 qam23
103227500001.540256 qam24
113707500000.540256 qam26
12378750000040256 qam27
13386750000040256 qam28
14394750000040256 qam29
15402750000-0.538256 qam30
16410750000-0.938256 qam31
17418750000-0.938256 qam32
18426750000-1.438256 qam33
19434750000-1.238256 qam34
20442750000-1.538256 qam35
21450750000-238256 qam36
22458750000-2.538256 qam37
23466750000-2.738256 qam38
24474750000-338256 qam39


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3149628201687
2Locked40.3198284211561
3Locked40.3239579229158
4Locked40.3254545266811
5Locked40.3205675144180
6Locked40.3178020173156
7Locked40.9167225119572
8Locked40.3147694120012
9Locked40.9167079114925
10Locked40.3155208122148
11Locked40.3169899116584
12Locked40.3138417166367
13Locked40.3168359299809
14Locked40.3123958102460
15Locked38.6144926136315
16Locked38.9149559112860
17Locked38.9160340145387
18Locked38.9161863140197
19Locked38.914548298030
20Locked38.9152444198749
21Locked38.6174102207156
22Locked38.9180235218269
23Locked38.9166184125844
24

Locked

 

 

 

 

 

 

 

 

 

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Message 7 of 15
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Re: Getting worse daily

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1461999934.325512064 qam3
2326000024.125512064 qam5
3394000024.05512064 qam4
4537000194.475512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 8 of 15
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Re: Getting worse daily

Right done that Carl on 2 separate posts 

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Helpful Answer

Re: Getting worse daily

Network LogTime Priority Description
18/07/2020 08:51:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:51:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:49:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:49:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:48:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:47:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:46:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:46:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:46:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:45:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:44:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:44:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:41:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:41:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:41:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:40:48Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:39:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:39:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 08:39:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS
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Message 10 of 15
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Re: Getting worse daily

Thanks again I’ve added the 3 logs requested 

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