Virgin Media Community

[Belfast_K]

Hello,

I wonder if somebody could please take a look into my connection problems, every couple of days, sometimes every day I am getting problems with packet loss and very high ping (3000ms !), I  have decided to move to a 1Gbps connection and that doesn't help at all, now I am thinking what I can do as the connection is not suitable to work I am doing.

Below are some graphs:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d9ebda8284e142922586492324e3b43d8079d07

[Belfast_K]

Edited image

[Chris_W1]

Hi Belfast_K, thanks for the message. I have looked at the system and everything looks okay, can you confirm if this is the case? - Chris. 

[Belfast_K]

It definitely looks better in the last couple of days. Hopefully, it will stay like that.

[Paul_DN]

Hi Belfast_K,

Thank you for reaching back out to us and for the update, we appreciate it has been frustrating with the amount of packet loss you were getting, as advised by Chris everything looks good our end, really glad to hear you are seeing an improvement, if you have any further issues or need anything else, please do not hesitate to reach back out.

Regards

Paul.