on 20-05-2022 10:27
Hello,
I wonder if somebody could please take a look into my connection problems, every couple of days, sometimes every day I am getting problems with packet loss and very high ping (3000ms !), I have decided to move to a 1Gbps connection and that doesn't help at all, now I am thinking what I can do as the connection is not suitable to work I am doing.
Below are some graphs:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d9ebda8284e142922586492324e3b43d8079d07
on 20-05-2022 11:39
Edited image
on 23-05-2022 09:31
Hi Belfast_K, thanks for the message. I have looked at the system and everything looks okay, can you confirm if this is the case? - Chris.
on 23-05-2022 12:50
It definitely looks better in the last couple of days. Hopefully, it will stay like that.
on 25-05-2022 15:42
Hi Belfast_K,
Thank you for reaching back out to us and for the update, we appreciate it has been frustrating with the amount of packet loss you were getting, as advised by Chris everything looks good our end, really glad to hear you are seeing an improvement, if you have any further issues or need anything else, please do not hesitate to reach back out.
Regards
Paul.