We don't live in a huge house but the Wifi doesn't reach to the end room (our bedroom). I tried the VM connect app which recognised my poor Wifi and recommended a Wifi Pod and directed me to 'Activate WiFi Max' which then sent me into a black hole with an online bot assistant not understanding that all I wanted was a WiFi Pod. I gave up on this after they moved over to Whatsapp but then asked me the exact same bot questions. I found a number to call and they said I could either pay £8 a month for the pod, or I could get an O2 sim for £5 and then they'd also upgrade my Hub and send up to 3 free pods. I don't think I should pay extra to get internet to across my whole (humble) flat but whatever, I thought I'd go for a Sim card I don't need but at least everything else is upgraded. Eventually, after 40 minutes on the phone I'm told I'm not actually eligible for the Sim I don't want because I haven't paid my first bill yet. Ye Gods. I want to make a complaint to Virgin that this is all entirely unacceptable. On their 'Complaints Code of Practice' page they say there's an online complaint form for on their 'Contact Us' page. There is no online form on their 'Contact Us' page. I'm posting this message in the vain hope that someone from Virgin actually reads these and will just send me a Wifi Pod, but I appreciate how naïve I'm being. Thanks for reading.
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to order a WiFi pod for your connection issues, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.