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Get Wifi Pods

Tuning in

I have poor wifi coverage at the back of the house , and the Virgin app does not recognise the HUB for some reason , so i am stuck. Is there an alternative way to sort this out?


Forum Team
Forum Team

Hi alphaklg,

Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, sorry to hear you have poor WiFi at the back of your property and that our Connect App isn't seeing your Router.

I was able to locate you on our system with the details we have for you and can see an issue, just to rule out a software issue, please perform a pin reset on our Router, push a pin/ paper clip in the reset hole and keep it pushed in for a full timed 1 minute, once done allow 15 minutes to settle.