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CarlTSpeak
Community elder
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Message 21 of 37
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Re: GRE tunnel endpoint IPs

I really hope not. Putting every business broadband customer through a single site would be insanity.

It would, however, be the cheapest solution. So there's every chance that's how it is.

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Roger_Gooner
Superstar
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Message 22 of 37
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Re: GRE tunnel endpoint IPs

I am in London.

C:\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    10 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    16 ms    14 ms    14 ms  telw-ic-3-ae4-0.network.virginmedia.net [212.250.14.110]
  7    13 ms    13 ms    13 ms  tele-ic-1-ge-302-233.network.virginmedia.net [212.250.14.129]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    12 ms    23 ms    15 ms  ae0.er02.telhc.bbc.co.uk [132.185.254.105]
 11    14 ms    14 ms    17 ms  132.185.255.148
 12    33 ms    26 ms    47 ms  bbc-vip116.telhc.bbc.co.uk [212.58.244.71]

Trace complete.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Very Insightful Person
Very Insightful Person
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Message 23 of 37
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Re: GRE tunnel endpoint IPs

@Roger_Gooner

Youll only travel the magic GRE tunnel mystery tour if your using the Hitron and a static business IP...

Notable though that you are still getting north of 40Ms to BBC.co.uk

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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CarlTSpeak
Community elder
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Message 24 of 37
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Re: GRE tunnel endpoint IPs

I've made some progress on this.

Need to get RADIUS shared secret from the Hitron alongside tunnel endpoints but making progress.

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CarlTSpeak
Community elder
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Message 25 of 37
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Re: GRE tunnel endpoint IPs

In the interim I've purchased the L2TP service from Andrews and Arnold. I now have an additional static IP and can use that connection for IPv6 too 🙂

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traxata
Settling in
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Message 26 of 37
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Re: GRE tunnel endpoint IPs

West London (Uxbridge) I know my cabling physically terminates in nearby Hayes after a recent issue with a gasworks company pouring concrete in the fibreduct.

Tracing route to www.bbc.net.uk [212.58.244.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.1
2 1 ms 1 ms 1 ms [snip].static.virginmediabusiness.co.uk [snip]
3 * * * Request timed out.
4 12 ms 11 ms 12 ms basl-core-2a-ae16-0.network.virginmedia.net [81.96.2.201]
5 * * * Request timed out.
6 * * * Request timed out.
7 14 ms 14 ms 14 ms telw-ic-3-ae4-0.network.virginmedia.net [212.250.14.110]
8 14 ms 14 ms 15 ms tele-ic-1-ge-302-233.network.virginmedia.net [212.250.14.129]
9 * * * Request timed out.
10 * * * Request timed out.
11 20 ms 21 ms 21 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 21 ms 28 ms 20 ms 132.185.255.148
13 21 ms 21 ms 20 ms bbc-vip146.telhc.bbc.co.uk [212.58.244.27]

Trace complete.
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Sephiroth
Alessandro Volta
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Message 27 of 37
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Re: GRE tunnel endpoint IPs

Your dynamic IP session, which carries the GRE tunnel, ends, as you say, in Hayes. The tunnel goes through to a VMB data centre, I venture to suggest at Basildon (maybe).

Seph - ( DEFROCKED - My advice is at your risk)

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sephallen
Tuning in
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Message 28 of 37
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Re: GRE tunnel endpoint IPs

Has anyone managed to get to the bottom of this?

Since switching my business broadband over to 5 statics two months ago, all hell has broken loose.

I was initially on the single static IP package, but the Hitron does not support modem mode with a single static IP (though the option is set to hidden in the Hitron GUI DOM, you can just unhide it and it will allow you get put the Hitron into modem only mode, but it doesn't go via the GRE tunnel, so you don't get your static IP).

Virgin told me to go with the 5 statics, as I wanted to use my own router hardware (MikroTik RB3011UiAS) for my server setup. Enabling the 5 statics seems to put the Hitron into a weird semi modem only mode, but I don't get double NATted, so I don't really mind.

Unfortunately, unlike Ignition's poor performance, my performance is actually good, but the connection will drop multiple times a day, and only power cycling the Hitron seems to bring it back online again. I have wasted many hours on support calls and had multiple engineer visits, the most recent engineer swapped my Hitron out for a new one, but nothing has fixed my issue.

I am not always at the premises, but as I run a web development agency, I have clients who need to access sites on my staging server. So I had to resort in asking the support live chat to remotely reboot my modem in order to get back online, though this was a time consuming process of answering the same security questions every time.

Therefore, I have had to resort in using a smart WIFI socket with the Hitron. I then wrote a script which runs on the server to detect if the WAN has dropped, if it has, it will power cycle the modem. It's a nasty hack, but it keeps my online most of the time. (It also allows my to track when and how often the connection drops, in the last twelve hours, it has gone down a total of four times).

I stumbled across this forum post while trying to look for GRE tunnel settings, so I could offload the tunnel from the Hitron to my MikroTik router, as the Hitron seems to be awful. But it doesn't look like anyone has found these settings?

Any tips or advice would be greatly appreciated, and sorry for the huge post!

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Sephiroth
Alessandro Volta
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Message 29 of 37
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Re: GRE tunnel endpoint IPs

On a belt & braces basis, are you content that the downstream/upstream stats are all in range and nothing is flapping in the Circuit?

If all that is OK, you might be running into either or both of limitations in Mikrotik & Hitron.  From my research a couple of years ago with the Hitron, but before the current firmware version, I concluded that the best way of handling 5 static IPs is by going through a suitable standalone firewall that will route each IP through it’s own VLAN. A layer 3 switch behind that would sort out the rest.  All that costs dosh.

I doubt I’ve been very helpful!  Btw, on cableforum.uk, CCARMOCK is the resident expert.

 

Seph - ( DEFROCKED - My advice is at your risk)

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sephallen
Tuning in
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Message 30 of 37
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Re: GRE tunnel endpoint IPs

Thanks for the quick response!

Apparently my upstream levels were too high at one point, but an engineer came out and resolved the issue.
I'd rather not chuck more dosh into the mix unless I really have to, but thanks for the suggestions.

I will try my luck on cableforum.uk, thanks again!
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