I have virgin media broadband, and since at least 8.15am yesterday (Tuesday 11th November 2020) we have a full signal from the router, but no internet/ it's not transferring any data.
My housemate and I were on phone for over 100 minutes, and we then we were optimistically told at the end of it all, that when we turn the router back on, it will be back to work. No. We're in the same position as before.
When we do the test, it says it's fine in our area, but why is it not transferring any internet data?
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Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.