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Full WiFi no Internet - virgin please respond

Like lots of other people who have the same problem so please can you check the hub 3

For weeks had issues with Internet. Phones and ipads and TV in particular. Shows full signal and app shows connected / good connection but it wont allow Internet access. Sometimes connects and ok then won't work at all. Tried resets and everything suggested. Always the same

Very intermittent. Please help.

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Alessandro Volta
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Message 2 of 9
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Re: Full WiFi no Internet - virgin please respond

Do wired connections also stop working?


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Message 3 of 9
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Re: Full WiFi no Internet - virgin please respond

We don't have any wired connections

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Alessandro Volta
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Message 4 of 9
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Re: Full WiFi no Internet - virgin please respond

OK.

What model of hub do you have?

Do the lights change on the hub when the connection drops?


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Message 5 of 9
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Re: Full WiFi no Internet - virgin please respond

It is a hub 3

The light doesn't change. It still remains on white. 

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Alessandro Volta
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Message 6 of 9
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Re: Full WiFi no Internet - virgin please respond

Have you done a 60 second pinhole reset?


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Message 7 of 9
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Re: Full WiFi no Internet - virgin please respond

No. I have reset the router from my app. I will try. Thanks

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Message 8 of 9
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Re: Full WiFi no Internet - virgin please respond

Done the reset and thought it was ok but no. Back to keep having no internet but full wifi

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Alessandro Volta
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Message 9 of 9
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Re: Full WiFi no Internet - virgin please respond

You really need to test with a wired connection. 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi