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Jessica6
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Frustratingly intermittent wifi

Hi,

We are in Central London and in a tiny flat however the wifi just doesn't work, and intermittently cuts out regularly which has been frustrating! We have called Virgin at least 30+ times since September, it takes at least 2-3 hours to get through to them. Across this period, we have tried boosters, rebooting everything, switching off other devices, moving the hub, updating all devices, got a new hub etc etc still no resolution to the problems, it mainly affects one device and one room however sometimes its the whole flat and all devices. I understand that wifi can't be guaranteed to be reliable but this doesn't seem right. Unfortunately, unable to leave Virgin as locked into a 18m contract. Would anyone have any advice on this?

Many thanks 

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jbrennand
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Re: Frustratingly intermittent wifi

VM's wifi issue solution is to now supply “wifi pods” (not “boosters”). These are free to customers on the 1GB or Ultimate Oomph packages, and so are worth trying.

Otherwise you will be charged £5/month - and at that level of investment you would soon pay off the cost of buying a "better" solution that will be yours to own and use forever.

If you hasve a Hub3 you can try the procedure below and see if it helps - it often does. If not you should just invest your own better quality wireless access kit £80-150 should sort it forever
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Jessica6
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Re: Frustratingly intermittent wifi

Thanks John will give it a go - fingers crossed!

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