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Frequent packet loss issue

Can anyone help me with the problem I've been having? I posted a month ago to the same forum, I had a reply asking for Downstream and Upstream levels, which I provided, but never heard anything since.

I did speak to someone at Virgin who told me it was maintenance, fixed on 19 January. It seemed fine from then until about 2-3 days ago, when I noticed the same problem. The problem is packet loss, causing very slow intermittent internet (on BOTH wired and wireless) at random times throughout the day. This broadband monitor shows it: The packet loss usually occurs around lunchtime and evening.

Can anyone please help me with this? I need a permanent fix, not one that lasts a week.

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