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Message 11 of 23
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Re: Frequent disconnections (Internet + WiFi)

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000073.85512064 qam2
2393999883.65512064 qam4
3461999763.85512064 qam3
4602999884512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
;fg87dsfd;kfoA,.iyewrkldJKDHS



Primary Downstream Service Flow

SFID4214
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID4213
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

11/09/2020 18:52:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 10:46:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 06:19:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 16:24:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 11:26:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:22:29criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:22:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:22:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:22:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:22:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:19:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:19:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:19:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:19:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:19:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:17:17criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:15:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:15:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:15:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 10:15:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 12 of 23
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Re: Frequent disconnections (Internet + WiFi)

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.619515914
2Locked34.93179635153
3Locked34.910682563453
4Locked35872194592734
5Locked35580609103688
6Locked353796695803605
7Locked34.32454256963897
8Locked34.9450563153962
9Locked35.715696133874
10Locked35.7903511544284
11Locked36.3808853044127
12Locked36.67811944532
13Locked36.626664186
14Locked36.322513594
15Locked36.618483453
16Locked36.614681533
17Locked36.613141682
18Locked37.314021768
19Locked37.614161665
20Locked36.613431452
21Locked37.620637096
22Locked37.329236852
23Locked37.631066585
24Locked37.319706906
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Message 13 of 23
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Re: Frequent disconnections (Internet + WiFi)

Hi Mike,

Could you please check my post and reply.

Thanks
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Alessandro Volta
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Message 14 of 23
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Re: Frequent disconnections (Internet + WiFi)

Firstly, the Pre & Post RS Errors need to be zeroed, can you carry out a Hub reboot using this exact method ...

Switch the Hub off for 5 minutes using the small switch on the rear of the Hub next to the power cord.

Allow the Hub a few minutes to fully restart then check the Error counts again.

Repost the Hub stats in a couple of hours.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 15 of 23
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Re: Frequent disconnections (Internet + WiFi)

Thanks Mike,

Here you go.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6533
2Locked34.367684555
3Locked34.3515089712
4Locked34.39622305224
5Locked34.432667223188
6Locked34.412664247331
7Locked33.387430784232
8Locked33.918705517422
9Locked35.55520735617
10Locked35.71531863717
11Locked35.79474449517
12Locked35.710275387413
13Locked36.6104093110
14Locked36.66849
15Locked36.66496
16Locked36.314910
17Locked36.3675
18Locked36.6651
19Locked37.35412
20Locked36.61618210
21Locked37.3879
22Locked37.3830
23Locked37.6450
24Locked37.3471
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Message 16 of 23
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Re: Frequent disconnections (Internet + WiFi)

Hi Mike/Andrusr,

I am waiting for you guys to reply, no one from VM contacted me so i assume they are not bothered at all.



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Alessandro Volta
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Message 17 of 23
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Re: Frequent disconnections (Internet + WiFi)

Your >> BQM << is looking good.

The Hub stats look OK to me.

The Network Log isn't showing anything since the 11th.

Can you post the latest log please.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 18 of 23
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Re: Frequent disconnections (Internet + WiFi)

Thanks Mike  

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.683578
2Locked3512940401297
3Locked35.56620928377
4Locked35.5172251639299
5Locked35.71728383355520
6Locked35.71209859991235
7Locked35262763918687
8Locked35.5424552786259
9Locked36.3154608136194
10Locked36.6139475776205
11Locked36.6180431042183
12Locked36.3159499265206
13Locked37.31135058164
14Locked36.35061100
15Locked37.31774135
16Locked36.61230120
17Locked36.6818107
18Locked37.31250160
19Locked37.31214197
20Locked37.31728149
21Locked37.3819636
22Locked37.367729
23Locked37.372356
24Locked37.681275
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Message 19 of 23
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Re: Frequent disconnections (Internet + WiFi)

If you need better wireless then you need to get a better wireless router with 1Gb ports and have the hub in modem mode.

---------------------------------------------------------------
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Message 20 of 23
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Re: Frequent disconnections (Internet + WiFi)

Thanks legacy1, i dont mind buying a router as long as the line is OK. Once this is confirm i will get one asap.

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