Hey brogueady,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection, I have looked into this and can see that you have issues with your downstream channels that will need a tech visit to resolve.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L