Virgin Media Community

[brogueady]

Good morning. I have SuperHub v4 and for the last few weeks have been experiencing a loss in connection randomly multiple times every day. (I have restarted the hub, but it has not helped). The white light on the hub brightens and flashes and eventually returns to its normal dull white colour. The connection loss duration is approx 1 minute.

I can't see what is wrong just looking at the logs, but I will paste below to see if someone more experienced can assist.

Thanks

[brogueady]

[brogueady]

[brogueady]

[brogueady]

[brogueady]

[brogueady]

[brogueady]

[Steven_L]

Hey brogueady,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection, I have looked into this and can see that you have issues with your downstream channels that will need a tech visit to resolve.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[evaporator]

How do I run this test please. can't seem to see it