We have a Hub3, but are suffering from very annoying and very frequent issues when connecting with mobile phones in the house.
The connection can be working fine, but will then just stop providing any data to the phones. Most of the time the phone still shows that the WiFi is connected, but it simply refuses to load any data. Turning WiFi off and back on again usually fixes this, but its getting very tiresome doing this continually.
Its not just one device, it affects all the phones in the house (Samsung Galaxy S21, Samsung Galaxy S10+, Google Pixel 5). Its also nothing to do with signal strength, as I havent moved or changed anything, and this can happen even when I am literally standing right next to the Hub. And the Internet connection itself seems fine, other devices can still be working while the phones are not.
I've tried 'forgetting' the WiFi network on the phone and then reconnecting, but that doesnt make any difference at all, the problem just keeps coming back.
Any suggestions ? Really annoyed that I'm paying for a premium service that seems unable to deliver the basics.
Is this an issue with the Hub itself, does it need replaced ? Will it improve things if I use it in Modem mode and connect a separate router ? (Albeit I dont really see why I should have to shell out to buy a separate router if the Hub isnt fit for purpose)
So presumably in my phone I will then see two different network names, I can connect to them both by using the same password, and then the phone decides which to connect to (unless I override it and choose the other network ?)
Which is the best network for a phone, the 2.4 or the 5 ?
Yes, correct. The 2.4ghz Band has more wall penetration and range, but is slower. It is also the most common and therefore lots of IoT use this and this wifi space can be very crowded. The 5ghz band is faster, but less range. It is less congested as well. So it depends on your needs and home wifi environment.
If you have an Android device you can get a wifi analyser app from the Play Store and see what your best band and channel choice would be, e.g. either 1, 6, or 11 for 2.4ghz.
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