Virgin Media Community

[bluebottle]

Hi. I received a new Hub 3.0 last moth to replace a faulty one and since then the WiFi keeps dropping out across the household.  When it disconnects, the Hub shows no lights other than the white power light.  Looking at the WiFi services available to devices shows no signal from the hub. Then a few minutes later it reappears and connects fine.

I'll add the Downstream, Upstream and Log underneath.

[bluebottle]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	194750000	-3.5	37	256 qam	8
2	138750000	-2.5	37	256 qam	1
3	146750000	-2.5	37	256 qam	2
4	154750000	-2.9	37	256 qam	3
5	162750000	-3	37	256 qam	4
6	170750000	-2.9	37	256 qam	5
7	178750000	-3.2	37	256 qam	6
8	186750000	-3.2	37	256 qam	7
9	202750000	-3.5	37	256 qam	9
10	210750000	-3.7	37	256 qam	10
11	218750000	-3.7	37	256 qam	11
12	226750000	-3.4	37	256 qam	12
13	234750000	-2.9	37	256 qam	13
14	242750000	-3	37	256 qam	14
15	250750000	-3	37	256 qam	15
16	258750000	-3.2	37	256 qam	16
17	266750000	-3.2	37	256 qam	17
18	274750000	-3.4	37	256 qam	18
19	282750000	-3.2	37	256 qam	19
20	290750000	-3.2	37	256 qam	20
21	298750000	-2.9	37	256 qam	21
22	306750000	-3.2	37	256 qam	22
23	314750000	-3.5	37	256 qam	23
24	322750000	-3.7	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	2065	2
2	Locked	37.6	2565	7
3	Locked	37.6	2581	12
4	Locked	37.6	2465	13
5	Locked	37.6	2391	16
6	Locked	37.3	1996	9
7	Locked	37.3	1974	4
8	Locked	37.3	1500	1
9	Locked	37.3	1584	0
10	Locked	37.6	1884	0
11	Locked	37.3	1593	3
12	Locked	37.6	1770	5
13	Locked	37.6	1550	4
14	Locked	37.6	1590	3
15	Locked	37.3	1659	3
16	Locked	37.6	1734	7
17	Locked	37.6	1712	3
18	Locked	37.6	1784	1
19	Locked	37.6	1745	0
20	Locked	37.3	1824	1
21	Locked	37.6	1905	1
22	Locked	37.6	1751	0
23	Locked	37.6	2124	0
24	Locked	37.6	1752	0

[bluebottle]

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700009	40.5	5120	64 qam	10
2	39400017	39	5120	64 qam	12
3	46200048	39	5120	64 qam	11
4	60300070	40.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[bluebottle]

Network Log

Time Priority Description

20/01/2021 15:13:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 15:12:34	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 05:34:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 05:34:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 18:32:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 11:44:0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 11:44:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 06:07:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 01:27:49	notice	SW download Successful - Via NMS
14/01/2021 01:24:41	notice	SW Download INIT - Via NMS
13/01/2021 17:11:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 10:24:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 10:24:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 04:38:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 22:24:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 22:24:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 19:25:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 10:24:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 10:24:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 22:24:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[legacy1]

Ask for another hub but it by easier to get your own wireless router with 1Gb ports and put the hub in modem mode.