My broadband connection currently drops multiple (10+) times a day, causing disruption to zoom calls and remote desktop connections. Restarting the router does seem to give me a temporary improvement but the broadband connection starts to fail again after a few hours. I've tried all of the steps on the Virgin website, including a router reset, and tried numerous times to get through telephone support without any success.
I have a hub 3.0 Router. This morning I logged in to the router to check the logs and can see the following errors from today:
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Seeing as you said you last restarted yesterday afternoon, I would advise on giving Virgin a call to get an engineer visit booked in. It appears you're suffering with poor network performance like I am. If you're looking to get this resolved on the forums, you could be looking at a 5 - 7 day wait before a visit gets booked in. (So I was told).
Hi - I've been trying for the last four days to get through to Virgin but just get left in a queue each time before giving up after an hour so was hoping that I could get some kind of response via the forums.