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Free upgrade to Super hub 3

I called VM last December to ask for a free upgrade to a Super hub 3, after having issues with disconnections to my SH2, but was told I would be contacted soon about the upgrade.

Its been at least 7 months and no upgrade yet.

I've been a VM (and TeleWest) customer since 1993 and at nearly £100 /month it's not what you would call 'good customer service' (!).

I've tried the mobile app a few times to 'Get a Hub 3' but it strangely takes me to the help and support section. I've tried the 'turn off router and try again on 4G' solution some recommend, but still no luck.

Do I have to call again, only to be fobbed off again? Or is there another way?

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Very Insightful Person
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Re: Free upgrade to Super hub 3

Hello

Have you tried the direct link https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

If it comes back with Oops something has gone wrong post back in this thread  and a VM staff member will pick it up may take a few  days.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Free upgrade to Super hub 3

  • thanks for the quick reply.

Yes, I've tried that a few times recently too, but still get the 

Oops! Something went wrong

message, after logging in. In fact the VM website has never shown me any upgrades.

C'mon VM, sort it out! 

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Forum Team
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Re: Free upgrade to Super hub 3

Hi cjsnr29,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. I will private message you so we can look into this. 

 

^Martin

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