Virgin Media Community

[JohnGW75]

So I'm on the gigabit connection and was on 512mb with a wifi pod, upgraded and was told by engineer pod wouldn't work so been without using a 3rd party router to boost WiFi but this isn't cutting it anymore.

I've tried using the connect app which shows my vm hub 5 and everything connected but when I try and run a speed test no matter the room, it says I need to be connected to my home WiFi lol.

So how how can I get 1 free pod to start

[jbrennand]

https://www.virginmedia.com/wifi-max

[JohnGW75]

As I said, I can't follow that as the connect app claims I'm not connected to the network even after clearing data cache and fact reset hub 5

[jbrennand]

What do they say when you call the number it cites?

A VM person will respond on here bur takes a few days to get to these.

[Martin_N]

Hi JohnGW75,

Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

We can assist with getting another ordered for you. 

I will private message you now so we can get your details. 

^Martin