Hi @Evertongirlie69
You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)
The info below is a copy paste of the steps provided by @John_GS (Forum Team)
Please can you try the below steps for me on the app as it should help sort this;
- Tap Start the scan
- Then Start the scan again
- While connect to WiFi, Tap I’m ready
- Wait 2 mintues for Scan
- Scan complete, Tap continue
- Tap Add a room, Tap the room you're in
- Start the Scan (do this in every room)
- Scan complete
- Tap Optimise WiFi now if an option
- If so, Tap Optimise
- Optimisation complete, Tap Rescan room, Tap Start Scan
- Tap Order a WiFi Booster if an option
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