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Flashing light and no broadband

Hi, My power light is flashing white. After about a minute I get 3 green lights, which quickly change to red and then it goes back to the flashing white light. This then repeats. 

broadband is down while this goes on.

I have tried hub switch off, reset etc ...

I have an engineer booking for Wed which is 5 days away which is no use when there are 2 people working from home. 

Any help would be appreciated. 

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Alessandro Volta
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Re: Flashing light and no broadband

What help do you need if an engineer has been booked at the earliest appointment?


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Re: Flashing light and no broadband

5 days without broadband when myself and wife need to work from home is not ideal. 

I just wondered if this was a common issue that I could do something about to resolve , without having to wait 5 days on an engineer..... 

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Alessandro Volta
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Re: Flashing light and no broadband

Not if its a cable or cabinet issue no.

Im assuming nothing shows on the service status page as an area fault?


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Re: Flashing light and no broadband

Broadband service is fine.

 

7596170A-585E-4696-B049-04A757515061.jpeg

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Re: Flashing light and no broadband

Hi Neil_R55,

 

Thanks for posting, 

 

I'm sorry to see you were having some issues with the broadband, I've been able to locate your account using your forum details and can see the technician was able to attend, looks like everything has been resolved 🙂

 

If you do still need help with anything however please let us know.

 

Alex_Rm

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