It’s sorted now. I got £30 compensation for being without internet for 5 days.
It was a network issue yes, but finding out what the actual problem was, was hard. Trying to get a timeframe was even harder.
But I’ll tell for those who want to listen.
On Wednesday, I told the technician I was going to make a complaint about him, as he didn’t really tell me anything about what was going on. Just, “it’s a network problem & I don’t kno why I’m here”.
Apparently, they were waiting for a “splicer” but didn’t get one as it was bank holiday. I was told this on Wednesday. I believe bank holiday only last one day.. I may be wrong 😂.
so after I said I was going to complain about him, he gave me this explanation 5mins after. 30 mins after that & my internet came back on.
im not saying this is why my internet came back on but the customer service in this company is pathetic to say the least. They charge you for things that other providers give for free, like technical support.
the out sourced customer service is worse. I got the phone hung up on me many times.
The only good thing I can say is, if you pay they help🤷🏻♂️