Flashing green arrows hub 4

[Rajastyle]

WiFi via Virgin hub 4 suddenly stopped working a couple of hours ago. Completely out of the blue as I haven’t touched the router etc. 

It’s showing 2 flashing green arrows and the bottom light is solid green while the WiFi icon at the top is solid green. 

I’ve checked for issues in my area, Virgin are reporting a good service. I’ve run all of the troubleshooting and checked the cables are intact. 

Any help would be much appreciated? Might this be an issue at Virgin’s end or will I need to book an engineer (next available appointment isn’t till Tuesday)? 

[Rajastyle]

Tuesday Booking reference 20960818 if it helps but need this fixed quicker

[Rajastyle]

I did the full reset of equipment but still the same fyi

[Paul_DN]

Hi Rajastyle,

Thank you for reaching out to us in our community and welcome, sorry to hear your Router stopped working which has meant you have had no connection, I was able to locate you on our system with the details we have for you and can see a technician was arranged however was cancelled due to an area fault, how have things been since your last post?

Regards

Paul.