Flashing Red Light on Hub 5

[Alydamw]

Hello

i am a new customer and have just installed my Hub 5 as per the installation booklet.

I am constantly getting a red flashing light?

I have made sure all cables are tight and followed the steps to the T.

I have a broadband only package, no tv or phone.

I rang and spoke to virgin who said the earliest they can get a technician out is 23rd September. This is a week tomorrow!! I work from home full time and have already been waiting for broadband for days after virgin support messed up my order. Really cannot afford to wait any longer. 

can someone help me???

[jbrennand]

Just to be clear - you have no connectivity either over wifi or ethernet cable connection.

I am not familiar with the Hub5 - others may comment soon - but flashing red light is supposedly just a fault on the telephone connection. Have you got a phone plugged into the back of the Hub?

Try a reset - see if it helps ...

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[Alydamw]

Hi

Thanks for commenting.

nope I have no connectivity either way just a red flashing light. 

really frustrating when virgin media support don’t know what the issue is either !! 

thanks will give that a try 

[jbrennand]

One othe option

Check that the Hub is properly activated onto your account. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number

If it is - get onto the the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and insist on a Tech install

[Natalie_L]

Hi Alydamw,

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your Hub 5, we appreciate this must be frustrating. 

Our team will have offered the earliest possible date at the time of the chat but it would be worth keeping an eye on your online account for cancellations.

You can check this here. 

Please let us know how the visit goes. 

Thanks, 

[GC1028]

About 9.30 this morning I noticed flashing red light on my hub 5 and knew something was up. I checked my landline phone and message displayed said "Line cord error, please check"  I have not done anything to any part of the phone line cable so I do not understand what is going on. My phone line is connected to the hub since early November. Also I have no Internet connection all because of this. What is going on VM?

[Matthew_ML]

Hey GC1028, thank you for reaching out and I am sorry to hear about the connection issues.

I have taken a look and everything is look great on our side, how has it been over the last few days? Thanks