i am a new customer and have just installed my Hub 5 as per the installation booklet.
I am constantly getting a red flashing light?
I have made sure all cables are tight and followed the steps to the T.
I have a broadband only package, no tv or phone.
I rang and spoke to virgin who said the earliest they can get a technician out is 23rd September. This is a week tomorrow!! I work from home full time and have already been waiting for broadband for days after virgin support messed up my order. Really cannot afford to wait any longer.
can someone help me???
Thanks for commenting.
nope I have no connectivity either way just a red flashing light.
really frustrating when virgin media support don’t know what the issue is either !!
thanks will give that a try
Welcome to the Community and thank you for posting.
I am very sorry to hear you are experiencing issues with your Hub 5, we appreciate this must be frustrating.
Our team will have offered the earliest possible date at the time of the chat but it would be worth keeping an eye on your online account for cancellations.
You can check this here.
Please let us know how the visit goes.
About 9.30 this morning I noticed flashing red light on my hub 5 and knew something was up. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. My phone line is connected to the hub since early November. Also I have no Internet connection all because of this. What is going on VM?
Hey GC1028, thank you for reaching out and I am sorry to hear about the connection issues.
I have taken a look and everything is look great on our side, how has it been over the last few days? Thanks
Matt - Forum Team
New around here?