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Flaky Network Broadband with stats

Hi.

Networks been up and down over the last few days. can you guys help

 

See logs below

=>

Downstream Stuff

Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
13230000005.538256 qam24
21390000006.536256 qam1
31470000006.536256 qam2
41550000006.536256 qam3
51630000006.336256 qam4
6171000000636256 qam5
71790000005.636256 qam6
81870000005.536256 qam7
91950000005.437256 qam8
10203000000536256 qam9
112110000004.636256 qam10
122190000004.536256 qam11
13227000000436256 qam12
142350000003.536256 qam13
152430000003.737256 qam14
162510000003.937256 qam15
172590000004.336256 qam16
182670000004.436256 qam17
192750000004.937256 qam18
202830000005.137256 qam19
212910000005.137256 qam20
222990000005.337256 qam21
233070000005.137256 qam22
24315000000537256 qam23


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.620
2Locked36.620
3Locked36.370
4Locked36.680
5Locked36.690
6Locked36.640
7Locked36.6130
8Locked36.670
9Locked37.390
10Locked36.6110
11Locked36.6110
12Locked36.690
13Locked36.380
14Locked36.680
15Locked37.660
16Locked37.320
17Locked36.396
18Locked36.690
19Locked37.3120
20Locked37.610
21Locked37.6160
22Locked37.350
23Locked37.670
24Locked37.620

 

 

 

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Re: Flaky Network Broadband with stats

Upstream Stuff

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000043.825512064 qam2
2394000173.825512064 qam4
3462000263.825512064 qam3
4603000243.825512064 qam1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
      

 



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Re: Flaky Network Broadband with stats

Network Log

Time

Priority

Description

22/06/2020 15:04:58

notice

LAN login Success;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

21/06/2020 07:42:28

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

15/06/2020 09:13:11

critical

No Ranging Response received - T3 time-out;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

14/06/2020 12:15:2

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

14/06/2020 12:15:2

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

14/06/2020 08:36:16

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

14/06/2020 08:19:53

critical

No Ranging Response received - T3 time-out;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

13/06/2020 21:40:7

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

13/06/2020 11:24:53

critical

No Ranging Response received - T3 time-out;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

13/06/2020 07:05:14

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

10/06/2020 13:31:13

critical

No Ranging Response received - T3 time-out;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:33

critical

TFTP Request Retries exceeded, CM unable to register

01/01/1970 00:00:31

critical

TFTP failed - Request sent - No Response;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:28

Warning!

ToD request sent - No Response received;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:21

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:2

Warning!

ToD request sent - No Response received;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:1

Warning!

Lost MDD Timeout;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 01:19:58

Warning!

ToD request sent - No Response received;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 01:19:55

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=some-mac-address:fb;CMTS-MAC=someother-mac-address;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:18:1

notice

LAN login Success;CM-MAC=some-mac-address:fb;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Re: Flaky Network Broadband with stats

Thank you for the post Callmegary.

 

Has this been through wired or wireless devices or both? 

Have you already tried to pin hole reset the Hub and checked all the cables are securely connected? 

 

Let us know, Emily.

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