on 12-04-2023 21:41
I reset my firestick to factory as it kept saying network error. No internet. I restarted my hub. Did a speed test. All ok but still when o enter my password for my wifi the firestick gets a connection timed out error
PLEASE HELP!
on 13-04-2023 00:47
Mine wouldn't connect too. I changed my 5ghz security to wpa2 and it connected. It didn't like my wpa3.
on 13-04-2023 09:06
on 13-04-2023 09:15
13-04-2023 09:56 - edited 13-04-2023 09:56
Correct me if I'm wrong, but I think the only Hub with WPA3 is the Hub 5, so may not work on older versions of the Hub.
As an aside, I use ethernet to connect my Firestick.
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on 15-04-2023 13:34
Hi @Suzibloo
Thanks for posting and welcome to the community.
Sorry to hear of the issues with the Firestick and I hope the advice given has sorted it. As it's a third party device only we wouldn't get involved but I am sure the community will help 🙂
The reason for my reply is that whilst doing a system check, I have identified an SNR issue (signal to noise ratio) in your area. Fault reference is F010616113 and the estimated fix date is the 18th April.
Best wishes.
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on 16-04-2023 13:21
Mine is a hub 4. I still can’t get it to connect to my wifi network. It’s at factory settings just now. I chose English then I’ve tried scanning the qr code and entering manually but it just times out. Super frustrating. I can’t get to an area with WAP settings options at all. What can I do??
on 18-04-2023 13:43
Hi @Suzibloo,
Thanks for coming back to us, as John already alluded to we wouldn't be able to support with the Amazon Firestick issue as it's a third party device.
However, I have checked your services on our side to see how the SNR outage is coming along, it's estimated to be fixed today by 2:50pm.
The community will be happy to continue helping with your Firestick issue if it continues after the outage has been resolved.
Thanks,
Megan_L
on 18-04-2023 13:48
The WiFi security settings are in the Hub's menu .
Connect at http://192.168.0.1 use the Hubs password from the sticker.
Once in the Hub's menu the navigation is going to be similar to :
Advanced settings >>> Wireless >>> Security
The enable just WPA2-PSK as the Security mode for both 2.4 & 5 Ghz bands.
Be sure to apply the change.
on 18-04-2023 14:29
Thanks i'm in there now but I can only choose WPA2-Personal. Which is what it is already set as. There isn't WPA2-PSK available, there is however WPA-WPA2-Personal. Would that help at all?