Virgin Media Community

[ElleLeech123]

Connected my hub 3 fibre broadband up and all working fine download speed of 140mbps but only a upload speed of 18mbps, I used an existing cable in the house not sure if this is a copper cable or fibre cable,

is it worth the engineer coming out to install the fibre cable?

Has anyone had a similar issue as the download seems right for fibre but the upload doesnt

thanks

[Client62]

If your on an M125 service (sold as 132 / 20 Mb/s) those figures are quite decent.

[ElleLeech123]

Okay that’s good to know thanks for the reply looks like it will be pointless having an engineer out the 

[Zach_R]

Hi @ElleLeech123,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear you're not entirely happy with your upload speeds, but from what you've explained it sounds like you're getting what would be expected on your package. You can find more details regarding expected broadband speeds here.

Let us know if there's anything more that we can assist you with.

Thanks,