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Fibre cable damage in area

Sunflower4
Joining in

So I’ve just moved flats and set up my new VM hub 3 in Newcastle city centre which worked perfectly on day it arrived. Then the following day it stopped working and it seems that there has been an internet issue in my area where there has been fibre cables damaged. It has been 4 days that I’ve had 0 internet and I’m really struggling to work etc. without it. They are sending me text updates telling me a time it will be fixed by but then this just extends every day so it feels hopeless! 

Does anyone know how long this type of thing usually takes and whether they actually do have engineers working on the problem or if it’s just a generic text? And whether you get some sort of compensation for having a terrible service that you’re paying for?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

See this...

________

Try in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

See this...

________

Try in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.