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Fiber

How would i go about getting a vm fiber box installed to the premises  as I have a 1gb services  but I feels like I dont have the fiber services what do I do 

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Re: Fiber

Hi there

Thanks for posting on the forum

Are you currently a VM customer or wanting to take out VM services?

Just a little confused as to what it is you're querying.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Fiber

I think i am a vm but I'm unsure if I am or not 

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Re: Fiber

If you subscribe to Gig1 you are a Virgin Media customer.

The cable or termination box cannot be changed unless there is a fault.

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Re: Fiber

I just have a coaxial cable  not a termination box   so there is no way I can get a fiber line 

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Re: Fiber

Only in a small number of places is there fibre optic cables to the premises and even then they are connected to a ‘converter box’ that changes the cable to a coax that is then fed to your VM hub and TV box. Why do you think fibre is required. Coax can certainly do 1G and even a lot higher.


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Message 7 of 10
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Re: Fiber

So the cable that I have can do fibre  to the home 

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Message 8 of 10
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Re: Fiber

Fibre to the home (FTTP) is a specific physical connection which consists of running fibre optic links directly to the home where they terminate into a small 'converter' box and from there you have ethernet into the rest of the equipment. VM do have a FTTP service but it's only available in a very few specific areas, the vast majority of their customers (including you by the sound of it) are connected using copper co-ax cables back to a street cabinet, what is sometimes referred to as HFC (hybrid fibre-coax).

So the answer to the question is no, your existing cable can't do 'fibre to the home' because it's not the same thing. 

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Message 9 of 10
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Re: Fiber

Okay how do i get the cable change  to the new style 

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Message 10 of 10
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Re: Fiber

Short of moving house to a VM (or other provider) area that uses FTTP, you don't, you have the infrastructure and cabling that's being used in your area - it can't just be changed.

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