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Clairb37
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Message 1 of 18
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Feel ripped off!

Not sure if this is the right board to post this but here goes.

I'm currently paying 69.50 a month for m200 fibre (which is terrible) and a basic tv package. I'm out of contract so that's not an issue. I went on virgin website and there's an offer for m350 fibre, tv package including sports and cinema for the same price as I'm paying now but it's not available for me because I'm not a new customer. Is there any way I can get round this?

I'd appreciate some advice, thankyou.

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Andrew-G
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Alessandro Volta
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Message 2 of 18
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Re: Feel ripped off!

First up, you say the service is terrible, do not under any circumstances change your package or enter a new fixed term contract until the performance issues have been properly resolved.  If you tell us what the problem is the forum contributors may be able to help.

When/if the performance is sorted, and you want a better deal read this.

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Clairb37
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Message 3 of 18
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Re: Feel ripped off!

Thankyou.

It's the speed and intermittent signal, the fibre drops out all the time. I've had them out once already and the bloke did something to split the signal or something, it worked ok for a while but now it's terrible most of the time. I'll see if I can get another engineer out and see what they say. According to the connect app everything is working as it should but it's definitely not!

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Andrew-G
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Alessandro Volta
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Message 4 of 18
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Re: Feel ripped off!

Good luck dealing with VM by phone, personally I avoid telephone contact with VM under all circumstances. 

If you want, we can take a look at some aspects of the hub's performance if you do the following:  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

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Clairb37
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Message 5 of 18
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Re: Feel ripped off!

PasswordShow
 


 
Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1171000000-0.738256 qam5
2139000000-0.738256 qam1
3147000000-138256 qam2
4155000000-1.238256 qam3
5163000000-138256 qam4
6179000000-0.537256 qam6
7187000000-0.538256 qam7
8195000000-0.738256 qam8
9203000000-0.738256 qam9
10211000000-0.737256 qam10
11219000000-0.738256 qam11
12227000000-0.737256 qam12
13235000000-0.937256 qam13
14243000000-137256 qam14
15251000000-1.237256 qam15
16259000000-1.237256 qam16
17267000000-1.437256 qam17
18275000000-1.537256 qam18
19283000000-1.537256 qam19
20291000000-1.737256 qam20
21299000000-1.537256 qam21
22307000000-1.737256 qam22
23315000000-1.737256 qam23
24323000000-1.736256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.62544760
2Locked38.6817190
3Locked38.91097700
4Locked38.61285800
5Locked38.61677550
6Locked37.62482140
7Locked38.92855320
8Locked38.63537870
9Locked38.63922240
10Locked37.64249860
11Locked38.94210380
12Locked37.35058960
13Locked37.67561690
14Locked37.69622560
15Locked37.610245480
16Locked37.310080770
17Locked37.316972910
18Locked37.320192690
19Locked37.321756140
20Locked37.323644430
21Locked37.327323170
22Locked37.327645400
23Locked37.331006060
24Locked36.632058250
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Clairb37
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Message 6 of 18
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Re: Feel ripped off!

PasswordShow
 


 
Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16029998634.5512064 qam1
23940000033512064 qam4
34620000034512064 qam3
45369999634.5512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0040
2ATDMA0010
3ATDMA0020
4ATDMA0010
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Clairb37
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Message 7 of 18
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Re: Feel ripped off!

PasswordShow
 


 
Router status
Network LogTime Priority Description
13/10/2021 07:12:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 15:56:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 15:56:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2021 13:43:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 19:55:11noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 19:55:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 16:33:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2021 08:15:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2021 07:55:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2021 07:55:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 03:15:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 19:55:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 19:55:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 14:47:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 07:55:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 07:55:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 02:22:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 19:55:11noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 19:55:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 09:55:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Clairb37
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Message 8 of 18
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Re: Feel ripped off!

Have I done that right?

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-tony-
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Alessandro Volta
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Message 9 of 18
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Re: Feel ripped off!


@Clairb37 wrote:

Have I done that right?


yes but you also need to post the figures from the downstream

____________________

Tony.
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Clairb37
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Message 10 of 18
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Re: Feel ripped off!

Sorry, I think it has been removed and I can't post it again for 3600 seconds

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