Virgin Media Community

[webbc]

I have 3 wi fi pods which were working perfectly before a power outage. For over a week now they have been blinking a white light. I tried several things that were recommended online before ringing Virgin. During a lengthy phone call the pleasant chap on the other end tried many things to no avail. He eventually decided they may be faulty and agreed to replace them. However I have received an email saying I have the limited amount and will not receive any more. How’s this right? I have no working pods and no wifi where I need it.

[Beth_G]

Hi webbc,

Thank you for your post. I'm sorry to hear you've had issues with your Pod connectivity after a power outage. I've had a look on our end and your Hub is showing as offline - it could just be that it's turned off currently, or maybe an issue due to the outage you had. Can you please perform a factory reset on your Hub and let us know once this has been done and once the Hub is back online so we can run more tests? 😊

If you could also let us know exactly what you've tried in terms of getting the Pods reconnected, that would be great and we can go from there.

Thank you

[webbc]

The hub is online has been for 3 days I’ve reset it twice to no avail. I’ve switched off the pods at the socket and moved them around. The wifi is virtually non existent where I need it to run a security camera. The hub is also only a couple of feet from the nearest pod. I was told they were faulty during a lengthy phone call and they would be replaced. I’ve since had an email saying I have the maximum amount of pods and would receive no more. Yes I have 3 none of which are working.

[webbc]

Hi Beth,

If I should try resetting the hub again should I keep the pods plugged in and switched on or not plugged in? Also should I leave the original hub password or can I change it? 
Colin

[Ashleigh_C]

We would recommend trying the reset across the Hub and the Pod's. 

You can change the password if you would like to, this shouldn't effect the Pods once they are paired.

[webbc]

I’ve lost count of the number of times I’ve tried that

[Paul_DN]

Hi webbc,

When resetting the Hub are you pushing a pin/ paper clip in the reset hole at the back of the Router and keeping it pushed in for a full timed 1 Minute, once done allow 15 minutes to settle then plug all 3 pods near the hub and leave a while to see if the light goes out.

Regards

Paul.

[webbc]

Yes

[webbc]

 This is my reading where I need it with 3 pods still blinking white, after trying everything. Using the Virgin connect app.