I’m a new customer and just installed my router yesterday
My main problem is that the internet connection on my router keeps cutting out. It just stops working and either restarts itself or I have to restart it in order to get the connection back. I’m pretty sure that the router is faulty but I haven’t yet had any replies to my attempts to contact virgin media to try to sort it out.
My other issue is that I’m only getting 45mbps speed max even though I paid for the 100mp deal, but at the moment I’d rather just have a reliable connection at any speed!
I think I just need to wait until someone from virgin media gets in touch but I thought it might be worth posting about my problem here in case anyone has any ideas?
Glad you have got a technician coming. Those diagnostics indicate either a faulty cable, faulty amp in street cabinet or that you need moving to a different tap in the street cabinet. The last one is usually because you are a very long way from the street cabinet.
It’s a wonder that you got anything at all down that ‘two tin cans and a bit of wet string’ connection.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2