Faulty WIFI

[vindad]

This morning we had a power cut for about 30 minutes. After that the power came back on and everything at home started up too but, my Hub 3 virgin router will not connect any of my wifi connections which are 2 mobile phones 2 Alexa devices and a doorbell... The wifi is working on the hub but, all my devices are unable to connect ?? I have re started the hub several times but still no connection to wifi even though it shows the wifi as working in the hub ?? Anyone know why this is ?? 

[jbrennand]

Try a reset as per this...
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds,

Release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/should be.

See if that sorts it first

[Akua_A]

Hi @vindad,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your wireless devices were unable to connect after an outage. We can understand the inconvenience caused and want to help. Was the great advice given by @jbrennand useful? Is the issue still ongoing?

Thanks,