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Faulty Router

Hi,

So, I've always got the full 350Mbps which I'm currently paying for; on most of my devices, but over the last couple months, I have only been getting 200-250Mbps with tons of error messages on the router logs. The WiFi would also have random drop outs and times where it would be slower than usual. I tried resetting the router with the pin hole reset, changing channels, turning off some security features, but nothing worked. So I did a bit of research online and saw that my downstream power levels were too high 15-16dBmV. So, because of this, and because of what's going on, I decided to try and fix it myself. So, I fitted a 3dB forward attenuator; which I was given a while ago, after fitting it, my speed cut in half; with it only being 150-170Mbps. So, I took it off and now the speed has stayed the same and the router no longer shows any log entries and my download speed has now dropped and websites and streaming apps now take longer to load.

Thanks

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Alessandro Volta
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Re: Faulty Router

Post the network, upstream and downstream logs from the hub admin pages 


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Re: Faulty Router

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

144300000014.340256 qam37
225100000014.440256 qam15
325900000014.540256 qam16
426700000014.540256 qam17
527500000014.540256 qam18
628300000014.940256 qam19
72910000001540256 qam20
829900000015.540256 qam21
930700000015.440256 qam22
103150000001540256 qam23
1132300000014.940256 qam24
1234700000015.340256 qam25
1335500000015.140256 qam26
143630000001540256 qam27
1537100000014.940256 qam28
1637900000014.540256 qam29
1738700000014.940256 qam30
183950000001540256 qam31
1940300000014.940256 qam32
2041100000014.840256 qam33
2141900000014.440256 qam34
2242700000014.140256 qam35
2343500000014.140256 qam36
2445100000014.140256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.360
2Locked40.300
3Locked40.340
4Locked40.320
5Locked40.360
6Locked40.370
7Locked40.360
8Locked40.900
9Locked40.350
10Locked40.350
11Locked40.360
12Locked40.300
13Locked40.350
14Locked40.360
15Locked40.370
16Locked40.300
17Locked40.340
18Locked40.350
19Locked40.350
20Locked40.360
21Locked40.900
22Locked40.900
23Locked40.960
24Locked40.370
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Re: Faulty Router

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000003.675512064 qam1
2462000003.625512064 qam3
3394000003.65512064 qam4
4537002333.65512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Faulty Router

Network Log

Time Priority Description

21/06/2020 19:17:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 19:17:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 18:01:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 17:26:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 17:26:22Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 17:26:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 17:26:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 17:26:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2020 17:26:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2020 11:48:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 08:59:34ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 05:29:47ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 02:35:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 02:35:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 02:35:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 02:35:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 02:35:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 19:00:36ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 06:31:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 05:01:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Faulty Router

Hey there NikkiD69,

 

Welcome to our Community Forum and thanks for posting. I've had a peek at your network details and can see you have downstream power level issues in that they're too high. We'll need to get an engineer out to take a look at it and get them back into range.

 

I'll send you a Private Message so I can grab some details, please reply back to it 🙂

 

Thanks,

 

Lisa

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Re: Faulty Router

Never seen power level that high, you probably need moving to another tap on the street cabinet and an attenuator fitted. 


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