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haggiscatcher
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Faulty Hub 3?

Hi

I have 2 problems

I keep getting disconnected from the net, I am using ethernet and wifi but the hub keeps trying to reboot, When this happens it deletes the passwords ii have set and puts them back to default.

I have had an engineer out who said it was a lack of signal from the box outside and he ran a new cable from the wall to the router, This hasn't fixed the problem.

When it happens the router switches off then flashes a green light before turning white after 5 mins

Also, I am getting emails about my usage stats which is ok but it says on the virgin page that my HUB 4 has been upgraded to get the best from it. The problem is I have a HUB3.

How can i get this problem resolved and possibly get a hub 4 so i do get the best and hopefully stop the router rebooting all the time.

It is starting to get very annoying now

I have factory reset the router a number of times and unplugged it from the wall for 1 minute then plugged it in again, so many times. I have restarted the pc and even formatted it, I have tried only using 1 connection on 1 pc, but it is still rebooting

I was thinking of upgrading to the 500mb but not if i am getting these problems all the time

Please help

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jbrennand
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Re: Faulty Hub 3?

Try a pinhole reset again first as per below and see if that sorts it. Dont do an upgrade that wont help if you have a problem. Then post up the Hub data.
______________________________________________

Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. See if that sorts it.

Then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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haggiscatcher
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Re: Faulty Hub 3?

yeah i have done the pinhole factory reset a number of times but the router still resets
I'll post the results of the log tho after i edit macs
No Ranging Response received - T3 time-out
DHCP RENEW WARNING - Field invalid

these 2 pop up a lot
I'll sort out a BQM too, if i can stay online long enough

Not sure if its relevant but, I also have the phone on my package but iit has been disabled for months
It shows as disabled on the status page too
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gary_dexter
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Re: Faulty Hub 3?

Post the full network log along with the upstream and downstream logs 


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Corey_C
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Re: Faulty Hub 3?

Hi haggiscatcher,

 

Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

 

Cheers,
Corey C
 

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