I keep getting disconnected from the net, I am using ethernet and wifi but the hub keeps trying to reboot, When this happens it deletes the passwords ii have set and puts them back to default.
I have had an engineer out who said it was a lack of signal from the box outside and he ran a new cable from the wall to the router, This hasn't fixed the problem.
When it happens the router switches off then flashes a green light before turning white after 5 mins
Also, I am getting emails about my usage stats which is ok but it says on the virgin page that my HUB 4 has been upgraded to get the best from it. The problem is I have a HUB3.
How can i get this problem resolved and possibly get a hub 4 so i do get the best and hopefully stop the router rebooting all the time.
It is starting to get very annoying now
I have factory reset the router a number of times and unplugged it from the wall for 1 minute then plugged it in again, so many times. I have restarted the pc and even formatted it, I have tried only using 1 connection on 1 pc, but it is still rebooting
I was thinking of upgrading to the 500mb but not if i am getting these problems all the time
Try a pinhole reset again first as per below and see if that sorts it. Dont do an upgrade that wont help if you have a problem. Then post up the Hub data. ______________________________________________
Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. See if that sorts it.
Then, Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.
Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
yeah i have done the pinhole factory reset a number of times but the router still resets I'll post the results of the log tho after i edit macs No Ranging Response received - T3 time-out DHCP RENEW WARNING - Field invalid
these 2 pop up a lot I'll sort out a BQM too, if i can stay online long enough
Not sure if its relevant but, I also have the phone on my package but iit has been disabled for months It shows as disabled on the status page too
Post the full network log along with the upstream and downstream logs
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.