I don't know if this is a good place to ask about this. I was previously with Virgin Media Broadband at my property as we have a Virgin Fibre box however I ended up terminating early due to faults in the physical cable outside not being rectified after months and months of chasing up, complaints and pleads for help. I switched to BT which is considerably slower but is at least reliable, I work from home and couldn't work through constant disconnections.
Im considering re-subscribing to virgin broadband to use it as a second faster line that I use for anything other than my work, however the box outside of my flat looks to have been trashed and I am still unsure if the cable was ever fixed under the pedestrian path. What is a good channel to pursue for this, essentially I would want engineers to ensure everything is fixed and working before I start paying for the service. I don't feel confident doing this online (though I notice I can pay extra to have an engineer do the install, but thats presumably only to plug a modem in which I can do obviously).
Appreciate any advice.