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Fault

There is an ongoing intermittent fault since Fri 19/06 in the bs30 area. An area fault has been acknowledged on your service status web page daily since 19th but once cleared the fault returns within hours. The online diagnosis pages keep cycling to recheck connections and reboot the router until you reach the maximum number of checks per day, thereafter no information how to inform VM about the issue apart from suggesting not to call in. Help!

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Re: Fault

As well as trying the “check service,” Area status webpage" (link at top right of this for a), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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