Our WiFi is not working properly (since Friday) . I was on hold for an hour yesterday before getting cut off. I finally got through today to a lady (second line response or something) who was fairly rude and unhelpful on the phone and constantly talked over me. And when I asked for her name she put the phone down on me!! All she could tell me was that the network was unstable and she would ‘send a signal’ to fix it POSs in 24-48 hours. I’ve actually not experienced such poor customer service in a long time. Pls respond at your earliest convenience.