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Message 1 of 11
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Fault update

Hi,

Can somebody from VM please confirm whether or not fault reference F007906519 has been resolved yet? Is nigh on impossible to speak to anyone at VM as the phone number seems to be as closely a guarded secret as alchemy, and if you use the online help pages it just leads you round in circles or tells you that you don't have a fault.

Thanks

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Message 2 of 11
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Re: Fault update

Hi Gbcarson, 

Really sorry that you're having trouble speaking to the team about this issue. 

I've had a look and the issue is due to be fixed on the 10/08/2020 at 9am. 

Please let us know if you still have issues after this date

Thanks. 

Emma_C - Forum Team
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Message 3 of 11
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Re: Fault update

Hi Emma,
Can you confirm that this fault has now finally been resolved?
Thanks
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Message 4 of 11
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Re: Fault update

Hi Gbcarson,

thank you for your post 🙂

I have had a look and the estimated fix date is the 28th August 

thanks 

Zoie

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Message 5 of 11
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Re: Fault update

so basically it has now been pushed back again, for a 4th time. It is never getting fixed, why not just say so. Time to move to another provider I reckon.
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Message 6 of 11
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Re: Fault update

I am sorry Gbcarson, 

we are not a fault free service and we are trying to fix this as soon as we can 

thanks,

Zoie

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Message 7 of 11
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Re: Fault update

nobody expects a fault free service, but there is no point in continually throwing out new resolution dates over a 6 month period, never keeping to it and expecting your customers to be happy about it. Be honest in the 1st instance and people like me will be a lot more reasonable with you. Simples.
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Message 8 of 11
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Re: Fault update

When resolving issues it may take longer than we first thought there can be things that crop us like it is more complex than we thought or if we need permission from the local authority as much as we would like to keep it simple sometimes the issue is not.

Thanks,

Zoie

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Message 9 of 11
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Re: Fault update

then please tell me what the issues are as it's been continually put back since March this year! It's now August. And btw I checked and the council are not withholding permission on this.
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Message 10 of 11
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Re: Fault update

As I had said previously is it an SNR outage which means sound to noise ratio  defined as the point at which the receiver power value falls below the threshold (where the power value relates to the minimum signal to noise ratio

thanks,

Zoie

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