Can somebody from VM please confirm whether or not fault reference F007906519 has been resolved yet? Is nigh on impossible to speak to anyone at VM as the phone number seems to be as closely a guarded secret as alchemy, and if you use the online help pages it just leads you round in circles or tells you that you don't have a fault.
nobody expects a fault free service, but there is no point in continually throwing out new resolution dates over a 6 month period, never keeping to it and expecting your customers to be happy about it. Be honest in the 1st instance and people like me will be a lot more reasonable with you. Simples.
When resolving issues it may take longer than we first thought there can be things that crop us like it is more complex than we thought or if we need permission from the local authority as much as we would like to keep it simple sometimes the issue is not.
As I had said previously is it an SNR outage which means sound to noise ratio defined as the point at which the receiver power value falls below the threshold (where the power value relates to the minimum signal to noise ratio