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Trudy999
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Fantastic technician

I’ve been trying to leave feedback for a technician called Colin 87011. I had an on going problem and he’s the first person who didn’t try a quick fix then disappear. He followed up the problem and got it sorted not only that he has called back to make sure it was all still working. This person showed excellent customer service who went above and beyond. I feel he should get recognition for this but I can’t find anywhere to leave the feedback. Please can you tell me how I do this . 

newapollo
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Re: Fantastic technician

Hi Trudy999,

It makes a nice change to hear praise for VM. 

A member of the Forum Team will pick this up and feed it back to Colin's manager

The Forum Team may need to contact you via PM for account details if they can't trace your account via your message.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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lotharmat
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Re: Fantastic technician

Nice!! Always good to hear these!

I think a lot of people do probably get a good service but forget to praise where praise is due!




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Gareth_L
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Re: Fantastic technician

Hello Trudy999

What a lovely message to reply to 

Thanks for bringing this to our attention 

So I can pass on your feedback 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L