last week my broadband stopped working due to a fault (no known issues apparently but virgin identified a fault in my area) it took 18 hours to resolve. Since then service has dropped off many times. I’m suspicious that since I dropped to just broadband service I am having issues whereas in the last year I had not had a single issue when I had phone tv and broadband.
I called today when service dropped again to be told I need a WiFi box for £5 month which I can have for free for six months. I’m not a tech expert by any means but how is this box going to help if I don’t have broadband getting to my house. Apparently diagnostic tests indicate I need this. I’m not normally having WiFi issues just connection issues. Is virgin media service deteriorating or am I just being unlucky at the moment. When it’s running it’s about 112 mbps no WiFi issues - it’s when I can’t get a speed test done because there’s “an error” that I can’t watch tv or load web pages.
will this box they are trying to persuade me tgst I need be of any use ?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!