Extreme Latency

[MauriceMoss]

Since about mid last month my connection has become worse and worse the latency spikes have gone up and up and have become more frequent, This needs sorting its not suitable for gaming or for work calls when I have these latency spikes which are often a lot worse in the evening.

Here is the info from Network Tools on the Hub 5

Status:

Item Status Comments

Acquired Downstream Channel(Hz)	139000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	10	39	QAM 256	1
2	147000000	9.7	39	QAM 256	2
3	155000000	9.6	39	QAM 256	3
4	163000000	9.3	39	QAM 256	4
5	171000000	8.9	39	QAM 256	5
6	179000000	8.9	39	QAM 256	6
7	187000000	8.9	39	QAM 256	7
8	195000000	8.7	39	QAM 256	8
9	203000000	8.4	39	QAM 256	9
10	211000000	8.4	39	QAM 256	10
11	219000000	8.3	39	QAM 256	11
12	227000000	7.9	39	QAM 256	12
13	235000000	7.3	39	QAM 256	13
14	243000000	6.8	39	QAM 256	14
15	251000000	6.6	39	QAM 256	15
16	259000000	6.4	39	QAM 256	16
17	267000000	6.2	39	QAM 256	17
18	275000000	6.3	39	QAM 256	18
19	283000000	6.7	39	QAM 256	19
20	291000000	7.5	40	QAM 256	20
21	299000000	7.5	40	QAM 256	21
22	307000000	7.5	40	QAM 256	22
23	315000000	7.7	40	QAM 256	23
24	323000000	8	40	QAM 256	24
25	331000000	8.1	40	QAM 256	25
26	339000000	8.2	40	QAM 256	26
27	347000000	8	40	QAM 256	27
28	355000000	8.3	40	QAM 256	28
29	363000000	8.4	40	QAM 256	29
30	371000000	8.4	40	QAM 256	30
31	379000000	8.7	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	874	0
2	Locked	39	845	15
3	Locked	39	792	25
4	Locked	39	804	14
5	Locked	39	820	0
6	Locked	39	825	10
7	Locked	39	807	0
8	Locked	39	804	4
9	Locked	39	844	13
10	Locked	39	827	14
11	Locked	39	759	67
12	Locked	39	797	0
13	Locked	39	807	13
14	Locked	39	786	0
15	Locked	39	802	0
16	Locked	39	778	3
17	Locked	39	783	11
18	Locked	39	804	12
19	Locked	39	962	15
20	Locked	40	751	13
21	Locked	40	705	0
22	Locked	40	701	12
23	Locked	40	604	11
24	Locked	40	604	0
25	Locked	40	575	0
26	Locked	40	636	0
27	Locked	40	588	0
28	Locked	40	605	11
29	Locked	40	566	64
30	Locked	40	522	0
31	Locked	40	487	0

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	48.5	5120	QAM 64	1
1	43100000	48.5	5120	QAM 64	2
2	36600000	48.5	5120	QAM 64	3
3	30100000	48	5120	QAM 64	4
4	23600000	47.5	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	2	0

Configuration:

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

UBsgvca69834ncxv9873254k;

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

602

1200000450 bps

42600bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

601

110000274 bps

42600bytes

0 bps

42600bytes

Best Effort

Below are the BQM charts for 01/08/2023-15/08/2023

[MauriceMoss]

Rebooted and monitored for 24h, while the spikes are not as large as previous graphs I am still getting big spikes and now seems like I also have some packet loss.

 

[Daniel_Et]

Hi @MauriceMoss, thank you for the update.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel