External wire cut - no internet.

[Nlevi501]

Hi,

My wife accidentally cut the external cable today resulting in us now not having any internet! Is there a way to get an engineer out to sort it? Or is there a way I can rectify it myself?

Many thanks

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You will need to call Customer Support and report the loss of connection.  As it's your own fault there will be a charge  of £25.  The technician will do a repair if there there is sufficient slack in the cable, otherwise a new cable will have to be run. 

[David_Bn]

Good Afternoon @Nlevi501, thanks for your post and I'm sorry to hear of the cut cable.

Can you please confirm if you've been able to have this booked in with our team?

If not, drop a response to us below and we can have this arranged for you.

Kindest regards,

David_Bn