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megansheridan19
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External Cable Cut by builders

Hello,

The builders making our driveway have accidentally cut the external virgin cable leaving us with no wifi at all

We need someone to come out asap but can’t seem to get through to anyone?

Any advice?  

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JudyUK
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Re: External Cable Cut by builders

We have exactly the same problem- judging by the amount of forum posts it must happen fairly frequently but there seems to be no way of reporting it!

We just got offered a new hub- which is nice but I happen to know that’s not the problem!! 

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JudyUK
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Re: External Cable Cut by builders

Update- after going round the online support  questions several times we eventually got offered an engineer appointment - so maybe try that? 

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Zak_M
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Re: External Cable Cut by builders

Good morning @megansheridan19 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your broadband laine being cut. 

 

I have just had a quick peek at your account and can see that you have spoken with someone regarding this and have an engineer coming out. 

 

If we are able to assist you further then please do let us know. 

 

Kind regards,

Zak_M

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