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Exposed cable

It's been about 2 years since I keep contacting virgin to protect my exposed cable, they keep booking appointments, but no one comes. Can someone plz help me. 

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Re: Exposed cable

Hi ghulam1,

 

Welcome to our community and thanks for posting. Disappointing to hear that you have waited so long for our cable to be re-buried. This is not the service we aim to provide.

 

With the details you have provided from your community profile I have been able to check and can confirm you have a rebury has already been booked in.

 

Our technicians will visit and get this cable buried for you, please can you let us know how the visit goes and hopefully this will resolve the issue once and for all.

 

Kind regards Jodi

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Re: Exposed cable

Hi

Virgin guy came again not aware what he was asked to do. He said it is not his job and left. This has been happening for the last 2 years. They come and not sure why they are there. Disappointed again. I have to leave virgin,  has no other choice. 

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Re: Exposed cable

Sorry for the confusion, we'll contact the relevant area field manager to escalate this for you.

 

Thanks, Emily.

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