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Toby80
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Exposed broken cables

Hello,

 

I am wondering who to talk to about the cables in my front yard that have come up above ground and are split where the protective sheath ends.

 

I am intending to move to virgin when my sky contract ends and obviously this will not be possible with broken cables .

 

Thanks

 

 

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lotharmat
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Re: Exposed broken cables

Post up a photo to help forum staff work out who best to send to repair!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Toby80
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Re: Exposed broken cables

IMG_20210706_084343_7~2.jpg

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-tony-
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Re: Exposed broken cables

if they are a safety hazard VM will come out and make them safe but they are unlikely to do much more

if and when you place an order for VM services they will then repair or renew the cable so you can have services - they dont [usually] do proactive work

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Tony
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Toby80
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Re: Exposed broken cables

My front yard is being relandscaped and they need to be reburied, so won't be becoming a customer if not fixed 

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-tony-
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Re: Exposed broken cables

wait for VM to get to the thread they will comment - my comments are based on how i understand they work - they [usually] will not do any proactive work - not becoming a customer will be your loss or not - i doubt VM will look at that as a reason to to anything but tidy up the end you show - they certainly will not relay the cable to your property unless you order the service - or thats my understanding

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Lee_R
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Re: Exposed broken cables

Hi @Toby80 thanks for posting and welcome to our community.

I would like to help you get your external cabling issue resolved.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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